Refund policy
Our return policy allows you to return most new, unopened items within 30 days of delivery and receive a full refund. However, please note that clothing items are non-returnable. If the return results from our error, such as receiving an incorrect or defective item, we will cover the return shipping costs. Otherwise, return shipping is paid for by the customer.Â
Once you have handed your package to the return shipper, you can expect to receive your refund within four weeks. However, in many cases, the refund is processed more quickly. This timeframe includes the transit time for us to accept your return from the shipper (5 to 10 business days), the time taken to process your return once we receive it (3 to 5 business days), and the time it takes for your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us with your order number and provide details about the product you wish to return. We will promptly respond with instructions on how to proceed with returning the items from your order.
Please ensure that all communication is conducted in English.